R
REBUTTALDESK by Mogley Works
Defend Dispute
Back to Cases

cas-demo-sample

PACK_GENERATED DEMO DATA

Processor: Stripe • Customer: Alex Mercer • Order: ORD-98214-DEMO

Disputed Amount
USD 149.00
Deadline
11 DAYS REMAINING
Download PDF Dossier View HTML Dossier
Factual Contradictions Identified in Customer Claim
Claim Customer claims the ordered merchandise was never received.
Documented Reality Carrier tracking record [FedEx Signed Proof of Delivery] verifies delivery to customer's destination address.

Evidence Completeness Score

Based on required evidence categories for Product Not Received.

65% MODERATE COMPLETENESS
Evidence Provided (3)
  • • Order Invoice / Receipt +25%
  • • Signed Delivery Confirmation / Carrier Proof +30%
  • • Checkout Terms & Shipping Disclosures +10%
Missing Evidence Gaps (2)
  • • Carrier Tracking Information +25% missing
  • • Support Communications Log +10% missing

Documentary Exhibits (3)

Hashed & Immutable
Official Order Invoice & Checkout Record INVOICE

Invoice confirming item SKU, billing address, and pre-checkout terms agreement.

SHA-256: 6f816fbe19d6882dbf142d0b636602b3ed21e382a537f405b0ce823be29cb840 • 0.4 KB
VERIFIED HASH
FedEx Signed Proof of Delivery PROOF_OF_DELIVERY

Direct signature confirmation and GPS delivery telemetry verifying cardholder receipt.

SHA-256: 5e888f3de8a7704925e674a55ee608b50b54e564619f6aa4eeb55c368e82cad4 • 0.3 KB
VERIFIED HASH
Published Shipping & Delivery Policy TERMS_ACCEPTANCE

Checkout terms binding customer to carrier signature verification.

SHA-256: 7ea62a6d69db7a802e1ea6359100bc8f5fd1f1ee3c0c8f73290941d557df0826 • 0.3 KB
VERIFIED HASH

Chronological Event Timeline

2026-09-18
Order Placed & Terms Accepted

Customer placed order #ORD-98214-DEMO for USD 149.00.

2026-09-18 14:22
Order Placed & Terms Acknowledged

Order ORD-98214-DEMO placed by Alex Mercer. Shipping address validated via AVS.

2026-09-19 09:15
Order Dispatched via FedEx

Tracking #789218291024 created with Direct Signature Required.

2026-09-22 11:34
Delivered & Signed by Cardholder

FedEx confirms package delivered to Springfield destination and signed by 'A. MERCER'.

2026-09-28 16:40
Dispute Notice Received

Stripe webhook records chargeback for $149.00 under reason 'Product Not Received'.

2026-10-01T21:30:42.941103+02:00
Dispute Notice Received via Stripe

Dispute initiated under reason: Product Not Received.

Upload Documentary Evidence

Record Case Decision